NicAnne Lamoureux, MBA,
CSA(Cert)
Summary
As a C-level right hand, I am the Great Glass Elevator of the
leadership team, conveying information both across the organization and
up/down between the leadership team and business teams, and external
parties/stakeholders. I am a visual storyteller, helping others get on
the same page through the use of stories and metaphors, straddling the
line between the tactical and strategic. I ensure that there is the
right environment for my executive and the leadership team to be,
belong, and become. I am a passionate networking expert, building
relationships across the business and beyond. I also exemplify the
company culture, being a beacon that attracts new employees and makes
existing employees want to remain with the business. I have
unquestionable integrity and unshakable values, able to be an unwavering
conscience and advisor for my principal.
Skill Overview
- 20+ years supporting C-level executives including administration,
operations, strategic planning, project and product management,
proactive problem anticipation, identification and resolution, advisor
and confidante for C-level executives across multiple industries
- Over 12 years experience in leadership/supervisory positions,
managing teams with up to 14 direct reports
- Over 10 years experience as a Chief of Staff
- Over 10 years experience in highly regulated, top-secret
environments
- Past roles have included C-level partnerships that required
operations, direct report management, data collection and analysis,
Board liaison, relationship management (internal and external), project
management, communications, budgets and forecasting, recruiting, human
resources, employee engagement, problem solving, calendar/time
management, priotization, travel planning, expense management, and
countless more responsibilities as needed
- Decades of experience in confidential data management, information
security, and ensuring confidentiality using the skills learned while
right-hand to the Head of Compliance at an international financial
institution
- Experience working in on-site, hybrid, and remote environments (I
have a dedicated office in my home from which I work)
- Open to travel both domestically and internationally
- Available to align my work hours with any US time zone and work
evenings/weekends when necessary
Software Experience
- Microsoft Office (Word, PowerPoint, Excel, Visio, Outlook, OneNote,
OneDrive, Booking)
- Google suite (calendar, docs, slides, sheets, forms)
- ChatGPT 4o, Genything, Grammarly, Zapier, Motion, Ambient,
Calendly
- Zoom, Teams, Slack, Google Meet
- WorkDay, BambooHR, Greenhouse, Paylocity, CultureAmp
- Salesforce, ServiceNow, Concur, SAP
- Asana, JIRA, Confluence, Monday.com, Notion
- Adobe, Canva, CultureAmp, SAP, Notion
- MacOS, Windows OS, iPad and iPhone, and more.
Career Experience (Past 10
Years)
Touchcast, Chief of
Staff, Office of the CEO
11/2023 - present
Touchcast is a growing tech startup on the bleeding edge of
GenerativeAI technologies
- Currently employed as Chief of Staff, Office of the CEO, at
Touchcast
- I am right-hand and proxy for the CEO, working with globally
distributed teams across the company as well as external clients, the
Board, and investors to ensure excellence and efficiency
- I develop company-wide processes, fostering community and
collaboration, while strategically managing the OCEO in all facets
- I directly partner with the Founder/CEO, managing all operational
and administrative needs, including his travel, calendar, and
cross-departmental special projects.
Angel
Assistance Group, LLC, Founder/Executive Director
08/2020 - present
AAG is a small niche coaching a fractional support
agency
- Founded AAG as a virtual assistant service, but it has evolved over
time to be focused on 1:1 coaching and corporate DEI consulting. I am
responsible for all aspects of the company, including finance, sales,
marketing, operations, website, recruiting/HR, etc.
- Work with clients on complex problems where considerable judgment
and initiative are needed in resolving issues and making
recommendations
- Serve as a liaison between executive clients and their stakeholders
to facilitate discussions regarding employee satisfaction, gather 360
feedback, and assist in the implementation of changes
- Assist executives with the creation of PowerPoint presentations,
financial spreadsheets, special reports, and other highly sensitive and
confidential information
- Advisory consultant through Arootah, providing consulting services
for HNW individuals and family offices
- Volunteer mentor for the Televerde Foundation and Delta Mu
Delta
Andela, Chief of Staff (laid
off)
7/2022 - 12/2022
Andela is a hypergrowth tech startup focused on SaaS
- Provided strategic and operations support for the Chief Product
& Technology Officer, including new initiatives to streamline
Confluence and improve the onboarding process
- Collaborated with the CPTO to identify areas for improvement and
implemented new procedures to enhance communication, increase employee
engagement, establish guidelines and procedures, build relationships,
and save costs
- Supported the 2023 budget (approx $20M )and headcount forecasts by
analyzing and recommending training programs and budget allocation for
employee development while identifying savings opportunities through
credit card and software spend analysis, resulting in over $70K in
annual savings in the first four weeks
- Organized and managed the department’s calendar and offsite schedule
for 2023, hosted monthly virtual lunches and brown bag sessions
- Completed white-glove on-boarding of and collaborated closely with
the VP of Product, Head of Product Operations, VP of Data, VP of
Engineering, VP of InfoSec, and VP of Growth/Marketing
Clearco,
Junior Chief of Staff - Strategy and Technology (layoffs)
11/2021 - 6/2022
Clearco is a fintech unicorn startup based in Toronto,
Canada
- Provided fast and efficient operations and Chief of Staff support to
the Chief Strategy Officer and Chief Technology Officer, including
project management, recruiting, onboarding, budget analysis, time
management, travel planning, and expense approval
- Successfully reduced candidate pipeline time by five days in less
than three months, addressing a significant issue for the company and
enhancing overall recruitment efficiency
- Collaborated closely with the CSO and CTO to optimize their workflow
and streamline administrative operations, driving greater productivity
and success for the company
- Project Manager for several high-impact cross-functional projects,
including the launch of a new payments product for North American
customers
Aerial
Electric, Senior Support Specialist (resigned to care for parent at
end-of-life)
11/2020 - 7/2021
Aerial is an electrical contractor and subsidiary of IES
Holdings
- Functioned as office manager, human resources manager, marketing
director, contract reviewer, and project manager for the President and
Head of Sales and Estimating
- Developed and executed the company’s marketing strategy, producing
hundreds of portfolios and establishing an online presence for the
company on LinkedIn and Facebook
- Effectively managed two direct reports while overseeing various
aspects of company operations and supporting executive leadership in
achieving organizational goals
Bridgewater
Associates, Administration and Leverager/Chief of Staff (laid off)
09/2011-8/2020
Bridgewater is the world’s largest hedge fund with over $160B
under management
- Initially hired as an Administrative Assistant to the Head of End
User Support (tech) through Pride Technologies on a 3-month contract,
then converted to a full-time employee in June 2012
- Promoted to Executive Assistant of Executive Support (tech) in 2013
and further to Leverager (Chief of Staff) for the Finance Department
Head (CFO) managing a team of 14 direct reports
- After the retirement of the CFO, I transfered to Trading Technology,
where I supported the Head of Trading Tech in a top secret work
environment
- Successfully developed and implemented a comprehensive onboarding
and training program for all administrative staff
- Project manager on the Issue Reduction Project, which reduced open
complaints directed to the finance department from over 3500 to under
300 within six months
- Provided strategic and operations support for the Chief Product
& Technology Officer, including new initiatives to streamline
Confluence and improve the onboarding process
- Collaborated with the CPTO to identify areas for improvement and
implemented new procedures to enhance communication, increase employee
engagement, establish guidelines and procedures, build relationships,
and save costs
- Supported the 2023 budget (approx $20M) and headcount forecasts by
analyzing and recommending training programs and budget allocation for
employee development while identifying savings opportunities through
credit card and software spend analysis, resulting in over $70K in
annual savings in the first four weeks
- Organized and managed the department’s calendar and offsite schedule
for 2023, hosted monthly virtual lunches and brown bag sessions
- Completed white-glove on-boarding of and collaborated closely with
the VP of Product, Head of Product Operations, VP of Data, VP of
Engineering, VP of InfoSec, and VP of Growth/Marketing
Education
- Capella University, Master of Science - Industrial and
Organizational Psychology (4.0 GPA, current)
- University of Oxford, Said Business School (U.K.), Certified Chief
of Staff
- Singapore Business School (Singapore), Master of Business
Administration (Distinction)
- Southern New Hampshire University, Bachelor of Science - Business
Administration (4.0 GPA, Summa cum laude)
- University of Canterbury (New Zealand), Bachelor of Teaching and
Learning (3.43 GPA, incomplete)
Work Samples
Virtual Resume (Beta):
View on my
website
- Please note that this video has been captioned in English and
Spanish, but some users have notified me of technical issues preventing
the captions from showing. I am working to correct the technical issue
and make this more accessible for hearing-impaired folx.
Writing Samples: BSBA
and MBA assignments
The following links are available on my website: Writing Samples
Lyft
Case Study (beta content: captions currently not functioning as
expected)
Master’s Presentation (beta):
Avoiding Bias in Recruiting